Remote Tech Support – What To Expect When You Call

Most computer and device owners still believe that they need on-site support to get their devices repaired. Few realize that remote tech support can provide the same results and get the problem resolved easily. At Close To The Earth, we encourage our clients to try out remote assistance before they book and on-site service. In our experience, most problems are resolved with the help of a remote tech assistant. If your problem isn’t resolved, you can always book an on-site visit or pick-up on the same call so you won’t be wasting any time.

What Should You Expect When You Call?

Remote tech services are designed to provide quick and efficient services online. The technicians are trained to find the best remote solutions and will only recommend an on-site visit if they can’t find any solutions. Here’s what you can expect:


Response Every Time You Call – You’ll get a response every time you call, including on weekends and after-business hours. The technician will always be available to help so you won’t have to wait for the repairs to be done.

Questions to Diagnose the Problem – The technician will ask a series of questions to understand what’s wrong with your device. They’ll also ask you to perform a few tests to get a more accurate understanding of the problem.

Steps to Fix It – Once the remote tech support technicians have all the information they can, they will recommend ways to repair the issue or access your device remotely to repair it. The solution depends on the extent of the problem. In most cases, directions and step-by-step instructions is enough to address the problem completely.

Sending a Concierge – If the remote technical assistant can’t solve the problem, they will arrange for a concierge to visit you at the earliest possible convenience. They explain the problem to the concierge so they arrive with all tools and software they might need to repair your device.

As you can see, remote tech support can be very useful. It’s also more affordable than an on-site visit because technicians don’t have to travel to your location and spend hours of their workday repairing your device. Remote technicians can get the job done quickly and efficiently.

If you want to know more about remote tech support services here at Close To The Earth, just give us a call 805 334 3840 or 310 985 4001. You can also email us at




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